Returns and refunds
Returns and Refunds Policy
Last updated: 04-05-2025
Apparel and accessories
Return unused merch within 30 days of delivery.
Cannabis products
Not returnable, except items that arrive damaged or defective.
Refunds
Issued to your original payment method once approved.
Apparel and Accessories
You can return merch within 30 days of delivery if it is:
- Unused, unworn and unwashed
- In its original packaging, with tags attached
Prefer a different size? We’re happy to exchange it, subject to stock.
Cannabis Products
For health, safety and legal reasons, vapes, carts, flower, pre-rolls and other cannabis products can’t be returned once delivered.
Damaged or defective? If your device arrives damaged or doesn’t work out of the box, email us within 48 hours of delivery with your order number and photos. We’ll send a replacement or issue a refund.
This applies only to orders placed with us. We can’t replace products bought from other sellers.
Refunds
- Once we receive and inspect your return, or approve your damage claim, we’ll email you.
- Approved refunds go to your original payment method within 5–10 business days.
- Original shipping costs aren’t refundable, unless the item arrived damaged, defective or wrong.
- Return shipping is paid by the customer, unless the return is due to our error.
- Wholesale orders follow the terms agreed with our wholesale team.
How to start
Start a Return or Claim
- Email support@theboutiqswitch.com with your order number.
- Tell us what you’re returning or what went wrong, and attach photos for damaged items.
- We’ll reply with next steps and a return address if needed.
Please don’t send items back without contacting us first.
For adults 21 and over. Use only where legal. Questions about this policy? Email support@theboutiqswitch.com.